Starting with the fact that I have not written but two reviews in my life including this one, I hope speaks to the level of appreciation I have for this company’s service. I am only a year into auto detailing and have never dealt with Detail King but always stay in tune with their current items and methods – this past week my MYTEE 8070 pump was shot and I have weeks of work lined up for heavy duty interior and “COVID germ removal” that I really needed the extractor for.
I could not find a pump with a decent delivery anywhere including Detail King that only listed “free shipping” and I had no idea how long that would take however I saw that Detail King was selling the extractor with two day air shipping meaning I could get it almost instantly. Instead of trying to replace a pump I went ahead and ordered a brand new working machine for my blood pressure’s sake. I ordered on a Friday and by 7p.m. Monday night I had not heard anything about my extractor so I called the 1-888 number to inquire about the order. A person answered my call and in short explained that I wouldn’t get the extractor for at least three weeks due to a backup at the factory.
I of course was not the most pleasant person and the gentlemen was very apologetic for the misunderstanding and began to immediately issue me a refund at my request. After getting off the phone and debating for a bit I thought that maybe these guys could get me a pump instead of a whole machine – but I needed it now not in a week or two. I called back to the 1-888 number and was very shocked to get the same person I had talked to before – I was prepared for a 30 minute discussion on what had just happened like any other company would.
I asked the gentlemen about getting me a pump and he promised me the pump in 2 days despite it not being the standard option for the item. As it turned out I had been speaking to Nick Vacco the CEO/founder of Detail King the entire time. This threw me for a loop and also earned a lot of respect from myself, he was very ready to do whatever he could to get me, the customer, what I needed. The pump showed up precisely on time and was installed with ease to provide me with a fully functioning MYTEE 8070.
I was extremely skeptical that all of this would work out the way I needed it to, but an extremely large thank you to Nick and his team for staying true to their word and doing everything they could for me. In the end I got exactly what I need when I needed it for a lot less money and even more than that I do not have to postpone any work or jeopardize quality of work for a failed machine. Thanks again everyone at Detail King and even though this has been my only order to date – you can be assured that it will not be my last. A stand up company with a stand up CEO.
I have been working with Jason Fung for years I continue to use the products because I know that they work one of my best vendors
Bill was very helpful since I send him the first email asking for a steam machine until we completed with the purchase also he help me out with the shipping . Thank you
Detail King representative Evan is the best he helped me out to place an order and answered all my questions I will refer Detail King to everyone and tell them they have the best customer service ever thank you Evan for helping me =)
Evan Horvath made my experience purchasing pads from Detail King a delight into only was he knowledgeable but also could really here his passion for his job and detailing he has won my future business and detail king customer for life
I ordered the Flex 3401 5.5 inch backing plate on 4/28 from Detail King and everyone was on back order status. DK said they had a shipment arriving this Friday 5/1. DK called me 4/29 stating my order was on back order and it’ll take a week. To my surprise, it arrived 5/1!!!!! Excellent company to service your detailing needs. Customer for life and will refer them to all my friends!!!
DK had the best price that I could find. Bill B. was excellent at providing sells and advise on my new Rupes kit.
Bill was helpful from start to finish and I’m looking forward to doing business with DK for a longgg time !
When I called, Jason Fung answered, and was very helpful in answering questions I had re: different foam pads to use for a special project involving buffing a stone sealer to turn it from a dull, semi-opaque to a clear, high gloss finish, and he stated he had no experience with something like that, yet was still helped guide me on the best selections to try. My order arrived perfectly 2 days later. Great assistance, and I will definitely come back for future needs.
Always a pleasure dealing with Jason very knowledgeable
Both Bill and Jason always take the time to answer any of my questions and a very helpful with giving me advice on material and different machines. Excellent company and great staff
Great Customer Service! Answered all questions quickly and Bill was especially helpful after my purchase. A+ business would definitely recommend
Very Q-U-I-C-K response to order and delivery. Detail King Wide Mouth Spray Bottles are awesome!
Incredible service, always available to answer questions by phone or email and super fast delivery. I almost left my package overnight because I underestimated their speed in delivery.
I had a problem paying for shipping but Evan Horvath helped me quickly and very gratefully resolved the issue with his management
I have been using products from here for a while. I decided to purchase a rupes polisher and the help I received was amazing. I was able to get advice about what to purchase and my questions were answered. I called back a few days later and placed another order for products and again had questions and they were all answered and I was given great advice. It’s always a pleasure doing business
All of my experiences with Detail King have been positive whether in person, telephone call or via e-mail. Everyone is courteous, professional & informative. Bill Bruno is my Rep and he always takes the time to answer questions and helps make purchasing products & equipment an enjoyable process.
I tried to purchase products on the website and had an issue. Called Detailking and Bill Bruno was very helpful and resolved the issue at hand. This being my first time ordering with the company was a awesome experience. Thanks Bill and everyone keep safe.
Jason Fung is unmatched . It’s been almost a year since my last order but he had my info and spoke with me as if I just ordered something last week. Quick and super knowledgeable about the products. This company has been nothing but great since I was in class. Their products are perfect for any job but def beneficial in this pandemic where a sure disinfecting detail is needed for everyone and Detail Kings has the best products hands down
Best company I could get my product from and proud.
