Detail King strives to ensure that our customers receive only the highest quality service and merchandise. However, we realize that you may wish to return an item. Please carefully read the following Return Policy to see if your item meets the criteria for an acceptable return.
Currently UPS & FedEx Picks up orders approximately by 3:30 ET Monday thru Friday. If you place an order online AFTER 1 PM ET and request Next Day Air, Two Day Air or 3 Day Select, keep in mind your order will not ship until the next business day. Any order that is placed during the weekend regardless of being a ground request shipment or air express request shipment will ship on Monday. If your online air express order must ship out the same day and you miss the 1 PM ET deadline please contact the office before 3:30 ET so we can execute your shipping service request immediately. If an order is placed on Friday for Next Day Air, most likely the shipment will not be delivered until Monday or the next business day. If Saturday is not a one day point for FedEx and you need the package delivered on Saturday and you are placing your order on Friday please place it over the phone early in the day on Friday. Extra charges for Saturday delivery may apply.
Please inspect your order immediately upon receipt. Detail King will accept the return of many items within 30 days of the date of the original invoice. All returns are subject to a 10% restocking fee. Return Material Authorization (RMA) numbers are required for a return and will be issued by a Detail King Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.
Detail King will NOT accept returns in other than ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.
If you order products or services and cancel your order before the item is shipped or the service is completed you may be subject to a 5% cancellation fee. Creative services such as business card design, logo development and web site design are subject to a 5% cancellation fee and any labor time incurred if creative work has already began.
Detail King is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified with product. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.
Shipping Charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying shipping charges to return the item(s) to Detail King.
If you are requesting your shipment be sent Ups 2 day or Ups 3 day air the day it ships does not count as one of the shipping days nor does weekends or holidays. These are Ups shipping policys. In most cases orders received by 1PM will be shipped out that same day.
Lost or Damaged Packages
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact Detail King within 24 hours.
Returns will NOT be accepted for these items: Detail trailers, pressure washers, ozone machines, extractors, water containment mats and reclamation/filtration systems, water tanks, paint chip and vinyl repair systems, business packages, service menu, forms, flyer CDs, seminar registrations training manuals, software, and any custom or special merchandise orders.
Please contact Detail King Customer Service if you have any questions about the use of the item(s) or services you are purchasing. Call toll-free Monday – Friday, 724-325-0008, 9AM-5PM Eastern Standard Time.